iOS Users:
If you are having an issue making a purchase, please try opening the game via the Facebook app and playing through their Instant Games Library, or logging and playing on Facebook.com as this should allow you to make IOS purchases.
If you are already playing through the Facebook app and are unable to make a purchase, it may be that Facebook has placed some kind of restriction on your account. Unfortunately, in these cases we are not able to control who can and cannot make purchases, and you would need to reach out to Facebook for further support in removing the purchase restriction from your account.
Android/PC users:
Facebook does not make the option to purchase available through messenger.com versions of games. To make a purchase you must access the game through facebook.com or the Facebook app instead.
Important
If you are entering the game through a Messenger notification, then you will be unable to make a purchase until you launch the game from the Facebook app or via the mobile web version of the game.