Orders usually deliver instantly but may take longer. When such delays occur, it means the purchase is still being processed. There is no need to try purchasing the same pack again - it should arrive soon!
If you feel there was an error with your purchase being credited and you would like us to investigate, please respond to this email and provide a copy of your receipt so that we can look into the issue.
You can obtain the receipts associated with your account by accessing the Purchase History in your iTunes, Google Play, or Facebook account.
Locating your iTunes receipt...Please refer to this Apple support article for assistance.
Locating your Google Play receipt...Please refer to this Google support article for assistance.
Locating your Facebook receipt...Please refer to this Facebook support article for assistance.